Support / FAQ
Frequently asked questions
The common ones, in plain language. If yours isn’t here, the contact form goes straight to us.
Something’s broken
I can’t sign in — it keeps looping back to the login page.
We’re still writing this one. In the meantime, the contact form gets you a real answer from the team — usually within a day.
My event won’t save (or won’t publish).
We’re still writing this one. In the meantime, the contact form gets you a real answer from the team — usually within a day.
The check-in scanner isn’t working at my event.
We’re still writing this one. In the meantime, the contact form gets you a real answer from the team — usually within a day.
A page is showing an error or won’t load.
We’re still writing this one. In the meantime, the contact form gets you a real answer from the team — usually within a day.
Help with an event
My event isn’t showing up in search or the discover feed.
We’re still writing this one. In the meantime, the contact form gets you a real answer from the team — usually within a day.
How do I get added to a venue as an admin?
We’re still writing this one. In the meantime, the contact form gets you a real answer from the team — usually within a day.
How do I change the age listed on my profile?
We’re still writing this one. In the meantime, the contact form gets you a real answer from the team — usually within a day.
Account & billing
How do I cancel a plan or subscription?
We’re still writing this one. In the meantime, the contact form gets you a real answer from the team — usually within a day.
I want to delete my account.
We’re still writing this one. In the meantime, the contact form gets you a real answer from the team — usually within a day.
I think I was charged twice.
We’re still writing this one. In the meantime, the contact form gets you a real answer from the team — usually within a day.
Didn’t find your answer?
The contact form lands in the team’s queue. We read every message.
Contact support